Agency Charter

Our Promise To Event Agencies


Learn more about our pledge to you, designed to provide you with the fairest service.

We know that you work more effectively and efficiently with venues that have established transparent relationships with you. This is why we are committed to maintaining lasting, meaningful connections with you.  This ensures that you can, in turn, sustain long-lasting relationships with your clients.

Whether you prefer to receive a personalised event proposal, or would like a facilities factsheet tailored to your needs, the team at 1 Wimpole Street will ensure you have everything you need to hold your next event at London’s best-connected venue.

How do we achieve this for you? We promise…

  1. Commission invoices will be paid to the agent after the final event invoice has been settled and only on the following commissionable items (exclusive of VAT):
    • All room hire charges
    • All food and beverage charges
    • Packages & day delegate rates (DDR)
  2. To pay a standard of 10% net of the above commissionable items (exclusive of VAT), and to pay your event commission in its entirety within 30 days from receipt of your invoice
  3. To respond to your enquiry within 4 hours if received before 2:00pm, otherwise by 10:00am the following day
  4. To resolve any issues within 24 working hours
  5. If required, your account manager will provide you with a detailed price breakdown for your event, and highlight any opportunities for savings
  6. Our prices to you will never be marked up to cover the commission element
  7. To never contact your client without prior consent from yourself
  8. It is in the interest of the agent to assist in the collection of payment for the final invoice so that the commission invoice can be processed for payment

*Terms & conditions apply


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